Shopping with kenneth turner

I need some product advice, can you help me?

Yes we can! We are more than happy to answer any questions you may have about our products. Either give us a call on 0844 567 1000 or send us an email to customer.services@kennethturner.com.

What payment options do you have?

Payments on our website are made through Sagepay for fast, secure and reliable payment. We accept Visa, Mastercard, Maestro, Solo and American Express cards. We accept PayPal.

Is it safe to use my credit card?

Yes it is! When you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox or Internet Explorer.

Can I get Kenneth Turner samples?

Samples are one of the most requested products at KennethTurner.com. Please contact customer.services@kennethturner.com for more information.

How do I use my promotional code?

To redeem a promotional code, simply enter a valid Kenneth Turner code into the ‘PROMOTIONAL CODE’ Section. Please note only one promotional code can be used per order. Promotional codes do not apply to already reduced items and kits.

How do I find out about offers and promotions?

Our newsletters are the best place to get amazing offers and promotions. If you’re not already signed up, head over to our Sign-Up page.

Do you offer a discount for very large or corporate orders?

Yes we do! We are always happy to work with corporate clients. Get in touch directly with us.

Can I buy your products locally?

Kenneth Turner products are stocked in many leading home and beauty stores. Our top stockists include Fortnum & Mason. If you would like to find your nearest stockist, please send go to our Stockist Locator page.

kenneth turner products

How do I care for my candle?

Burn your candle for a minimum of 2 hours and a maximum of 4. This will ensure the wax burns evenly and the treatment takes effect as you breathe in the scented air. After your first burn, trim the wicks to about 0.5cm before lighting. Do not relight when the wax level is less than 1cm.

Paraffin Wax Vs Natural Wax...

Paraffin wax is derived from petroleum which is one of the biggest environmental contributors of carbon dioxide. It contains up to 11 Carcinogen compounds that are toxic air contaminants. These include but are not limited to: Acetaldehyde, Acrolein, Benzene, Formaldehyde, Polychlorodibenzo-p-dioxins, Polyaromatic Hydrocarbons and Toulene (Toulene and Benzene are the really nasty carcinogens found in cigarette smoke). Paraffin wax candles produce toxic petrol-soot that eventually stains all interior surfaces (you’ll have seen the black soot on the side of the glass before). They can also trigger respiratory irritation due to the allergenic ingredients found in paraffin and of course, poor indoor air quality. Using paraffin encourages the discovery, collection, refinement, distribution and consumption of crude oil.
Natural waxes (ours are a blend of soy/ rapeseed and beeswax) are completely healthy and toxin free. They are free of petrochemical content, smokeless and soot free, all renewable, sustainable and biodegradable and free from pesticides and herbicides, are longer burning, burn right to the edge and all the way down to the bottom so no wax wastage. Non allergenic. Plus, they contain no synthetic scents – which again can be irritants and toxic. Beeswax actually emits negative ions that actually clean the air by getting rid of odours, pollens, smoke, dust, dust mites, viruses and other allergens and hazards.

my order

How do I change or cancel my order?

If you wish to change or cancel an order please call us on 0844 567 1000 or send an email to customer.services@kennethturner.com as soon as possible.

Has my order been dispatched?

Our courier service will be in touch when your order has been dispatched.

When will I receive my order?

Delivery times vary depending on where you are, and which delivery option you selected when placing your order. For full details about delivery times, please see our Delivery Page.

I haven't received my order

Please see our Delivery Page for full information regarding delivery times. If you still haven’t received your order after the delivery period has ended, then please get in touch either by phone on 0844 567 1000 (Mon-Fri9:00-17:00) or send an email to customer.services@kennethturner.com.

I have received the wrong product, what do I do?

Please get in touch either by phone on 0844 567 1000 (Mon-Fri9:00-17:00) or send an email to customer.services@kennethturner.com and we’ll pick up the incorrect items and get replacements to you as soon as possible.

My product is faulty, what do I do?

We’re sorry that your Kenneth Turner product is faulty. Please get in touch either by phone on 0844 567 1000 (Mon-Fri9:00-17:00) or send an email to customer.services@kennethturner.com  Please note we may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control investigations.